Shipping policy
Order Processing Time
All orders are processed within [1-3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that high volume of orders or restocks may cause a slight delay in processing.
International Shipping Rates and Estimates
SeoulSend offers international shipping, with a primary focus on the United States and Japan. Shipping charges for your order will be calculated and displayed at checkout based on the weight of your package and the destination.
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United States:
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Standard Shipping: [7-14] business days
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Express Shipping: [3-5] business days
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Japan:
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Standard Shipping: [5-10] business days
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Express Shipping: [2-4] business days
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(Note: Delivery delays can occasionally occur due to customs clearance processes in the destination country.)
Customs, Duties, and Taxes SeoulSend is not responsible for any customs and taxes applied to your order. Please be advised that your payment to SeoulSend includes only the product price and shipping fees.
Since your order is shipped internationally from South Korea, additional charges such as import duties, consumption taxes (VAT), and customs clearance fees may be imposed by your local customs authority upon arrival.
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Customer Responsibility: All fees imposed during or after shipping (including tariffs, taxes, and handling fees) are the sole responsibility of the customer (the recipient).
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Pre-check Recommended: We strongly recommend checking with your local customs office for more information regarding these charges and regulations before placing your order to avoid any unexpected costs.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages and Lost Packages
SeoulSend is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Customs Clearance and Confiscation
Customers are responsible for ensuring that the food products included in the random boxes (such as instant noodles which may contain meat extracts) are legally permitted to be imported into their destination country. SeoulSend is not responsible for any packages that are delayed, confiscated, denied entry, or destroyed by local customs authorities. No refunds or replacements will be issued in such cases.